Frequently Asked Questions

Here you will find answers to the most common questions about orders, shipping, pricing and our ESD services. If you cannot find what you need, contact us at info@stat-x.cz.

I have already purchased from Stat-X through the old online shop. Do I need to register again?

If you already have a customer account with us, please first try the Forgotten password function using the same e-mail address you used previously. For security reasons, old passwords are not transferred. If the system does not recognise your e-mail address or you are unsure, contact us at info@stat-x.cz.

Are prices shown including or excluding VAT?

Product pages show prices excluding and including VAT. The Czech version uses CZK as the main currency, while the language versions also use EUR. Before submitting your order, you will always see the total order price.

How can I pay for my order?

Our standard payment method is payment in advance by bank transfer. We will send you the payment details after processing your order and dispatch the goods after payment is received. Approved business customers may also have the option to pay by invoice with an agreed due date.

How does shipping work?

Available shipping methods are displayed during checkout based on the destination country, type of goods and customer settings. If the shipping price cannot be calculated automatically, we will arrange it individually and confirm the cost with you in advance.

What do “In stock” and “On order” mean?

In stock means that the product or selected variant is currently available in our warehouse. On order means that the goods are available from our external warehouses. We normally dispatch such items within 5 working days. Availability may vary by variant.

What is the difference between an order and a quick quote request?

An order is binding and continues through the standard checkout process. A quick quote request is non-binding and allows you to send us a list of products when you need to confirm price, availability, suitability or individual terms.

What does “Price on request” mean?

For some products, the final price cannot be determined in advance without knowing the required configuration, quantity, shipping conditions or other parameters. You can add such a product to a quote request and we will prepare a specific offer for you.

Can I get individual prices?

Yes. Business customers may have individually agreed pricing conditions or a customer-specific price list. If you already have agreed terms with Stat-X but do not see them in the online shop, please contact us at info@stat-x.cz.

Can I order from outside the Czech Republic?

Yes. We process international orders. Available shipping options are displayed according to the selected country. If automatic shipping is not available for your country or a particular shipment, contact us and we will arrange shipping individually.

Do you offer ESD services as well as products?

Yes. Stat-X is not only a supplier of ESD products. We also help companies design, verify and improve ESD protection in their operations. Our ESD services include audits, risk assessments, professional measurements, technical consulting and training. We can focus on a specific issue or look at the ESD protection of your operation as a whole.

What does an ESD audit include?

An ESD audit is used to assess the current level of protection against electrostatic discharge in a specific operation. We review the measures in place, the working environment and other areas related to ESD protection. The scope is always adapted to the type of operation and to what you need to verify or improve.

When is an ESD risk assessment useful?

An ESD risk assessment is useful when you need to identify where electrostatic discharge may pose a risk to products or production and what measures are appropriate for the particular situation. We take into account the specific operation, technologies used and the sensitivity of the components being handled. If you need a risk assessment, see our ESD services or contact us.

Do you also provide ESD measurements?

Yes. As part of our measurement and calibration services, we provide professional measurements related to ESD protection and to verifying whether individual protective measures function correctly. Depending on the situation, we can check selected workplace elements or other parameters important for the proper operation of the ESD system.

What ESD training do you offer?

We provide ESD training for employees focused on working in an EPA and the principles of ESD protection, as well as more specialised training, for example for ESD Coordinators. The content and scope can be adapted to the participants’ experience, the type of operation and the issues you need to address in practice.

We need a tailored ESD solution. Can you advise us?

Yes. If you are setting up a new workplace, changing an existing operation, dealing with a recurring ESD issue or simply want to verify whether your current solution is set up correctly, we can review the situation with you. Through our technical consulting, we can recommend suitable products, measurements, an audit, risk assessment, training or a combination of these.

How do I make a complaint or return goods?

If something is wrong with the goods, please see our Complaints page. Rules on withdrawal from the contract and returns of non-defective goods are set out in our Terms and Conditions.